Legal
Last updated: 19 June 2026 · Applies to all trade orders placed with Montalvi
In these Terms:
2.1 All designs produced in the Design Studio are indicative only. No contract exists until Montalvi issues a written order confirmation.
2.2 An order is accepted only when Montalvi sends a written confirmation email and you have paid the deposit described in Clause 5.
2.3 Once an order is confirmed, the Specification is fixed. Changes to dimensions, finish, or configuration after confirmation may incur additional charges and extend lead times.
2.4 Estimates produced by the Design Studio are indicative based on current material costs and may differ from the final quoted price. The binding price is the figure on your written quotation or order confirmation.
2.5 We reserve the right to decline any order at our sole discretion, including where a design cannot be manufactured to our quality standards.
3.1 All Goods are manufactured specifically to your Specification. They are bespoke items made to your individual requirements.
3.2 Because Goods are made to order, you have no right to cancel or return them once manufacture has commenced, except where they are faulty or do not conform to the agreed Specification (see Clause 9).
3.3 The Specification, including all dimensions, must be verified by you before confirmation. Montalvi accepts no liability for errors in the Specification provided by the Customer.
3.4 Montalvi uses materials sourced from approved suppliers. Minor variations in grain, texture, colour, and shade are inherent in natural and natural-faced board materials and do not constitute a defect. We will endeavour to match colour finish swatches as closely as commercially practicable, but an exact match cannot be guaranteed across different batches.
4.1 Our standard trade minimum is 5 units per design, and finishes may be mixed within that. Individual bespoke pieces are welcome where the order meets a minimum value, which we confirm at the time of quotation.
4.2 For larger production runs, volume pricing and delivery scheduling are confirmed with your account manager at the time of quotation.
4.3 We may decline orders below the minimum order value or offer alternative pricing to cover fixed production costs.
5.1 All prices are quoted in pounds sterling (GBP) and are exclusive of VAT unless stated otherwise. VAT is charged at the prevailing UK rate.
5.2 Unless otherwise agreed in writing:
5.3 Delivery charges are included in the quoted price unless stated otherwise.
5.4 Payment may be made by bank transfer (BACS/CHAPS) to the bank details stated on your invoice. We do not accept cheques.
5.5 If payment is not received by the due date, we reserve the right to: (a) suspend manufacture or delivery; (b) charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate; and (c) recover reasonable debt recovery costs.
5.6 Title to the Goods passes to you only upon receipt of full payment. Risk passes to you on delivery.
6.1 Indicative lead times are stated in our quotation. They represent our best estimate and are not guaranteed.
6.2 Lead times begin from the date of receipt of your confirmed deposit, not from the date of enquiry.
6.3 Delays caused by events outside our control (including material supply disruption, industrial action, or force majeure — see Clause 13) will extend lead times. We will notify you promptly and agree a revised delivery date.
6.4 We are not liable for any loss, cost, or damage you suffer as a result of a delay in delivery where the delay is outside our reasonable control.
7.1 Delivery is to a UK mainland address unless otherwise agreed. Additional charges may apply for delivery to Northern Ireland, the Scottish Highlands, islands, or international destinations.
7.2 We offer a white-glove delivery service. Our team will contact you to arrange a delivery date and two-hour arrival window.
7.3 You must ensure safe and unobstructed access to the delivery address. If our team cannot deliver safely, they may leave the Goods at the nearest safe point or return them; a re-delivery charge will apply.
7.4 You or an authorised representative must be present to sign for delivery. If no one is available and the Goods cannot be left safely, a re-delivery charge will apply.
7.5 You must inspect the Goods at the point of delivery and note any visible damage on the delivery paperwork. Signing for delivery without noting damage constitutes acceptance of the Goods in satisfactory condition.
8.1 All designs, drawings, CAD files, and technical specifications produced by Montalvi remain our intellectual property until full payment is received.
8.2 The Design Studio, its software, 3D models, and visual outputs are the property of Montalvi. You may use outputs (renders, specifications, share links) for your own trade purposes — including presenting to your end clients — but may not reproduce or redistribute Montalvi's software or design tools.
8.3 If you provide a design or drawing for us to manufacture, you warrant that you own the necessary intellectual property rights and that manufacturing it will not infringe any third party's rights.
9.1 Goods are warranted to be free from material defects in workmanship and materials for 12 months from the date of delivery.
9.2 To claim under this warranty, you must notify us in writing within 14 days of discovering the defect, with photographic evidence and your order reference.
9.3 Where a defect is confirmed, we will at our option: (a) repair the defective item; (b) replace the defective item; or (c) issue a credit note or refund for the defective item.
9.4 The warranty does not cover: (a) fair wear and tear; (b) damage caused by improper use, accident, or negligence; (c) damage caused by failure to follow care instructions; (d) modifications made by anyone other than Montalvi; or (e) colour variations inherent in natural materials (see Clause 3.4).
9.5 Our liability under this warranty, and any other liability arising from the supply of Goods, is limited to the price paid for the affected Goods. We exclude all liability for indirect or consequential losses to the fullest extent permitted by law.
10.1 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
10.2 Subject to Clause 10.1, our total liability to you (whether in contract, tort, misrepresentation, or otherwise) arising out of or in connection with any order shall not exceed the price paid by you for the Goods giving rise to the claim.
10.3 We are not liable for loss of profit, loss of business, business interruption, or any special or indirect losses.
10.4 The Design Studio is provided "as is". Dimensions, prices, and renderings shown are indicative. We make no warranty as to the accuracy of the Design Studio's outputs.
Both parties agree to keep confidential any commercially sensitive information disclosed in connection with an order, including pricing, specifications, and commercial terms. This obligation continues for 3 years after the relevant order.
We process your personal data in accordance with our Privacy Policy and UK GDPR. By placing an order, you agree to this processing.
Neither party shall be liable for delay or failure to perform obligations where such delay or failure results from a cause beyond their reasonable control, including but not limited to: natural disaster, fire, flood, pandemic, war, terrorism, strikes, government action, or significant supply chain disruption. The affected party shall notify the other as soon as practicable. If the force majeure event continues for more than 60 days, either party may terminate the affected order with no further liability (save for amounts already paid or due for work already completed).
14.1 These Terms are governed by the laws of England and Wales.
14.2 Any dispute arising out of or in connection with these Terms or an order shall be referred first to good-faith negotiation between senior representatives of both parties. If unresolved within 30 days, either party may bring proceedings in the courts of England and Wales, to whose exclusive jurisdiction both parties submit.
15.1 These Terms constitute the entire agreement between you and Montalvi in relation to the supply of Goods and supersede all prior representations, agreements, and understandings.
15.2 If any provision of these Terms is found to be invalid or unenforceable, it shall be severed without affecting the remainder.
15.3 Failure to enforce any provision does not constitute a waiver of that provision.
15.4 You may not assign your rights under these Terms without our written consent.
15.5 These Terms may be updated from time to time. The Terms current at the time of your order confirmation shall apply to that order.
Email: enquiries@montalvi.com
WhatsApp: +44 7900 660 105
Design Studio: montalvi.com/design
Trade enquiries only. Responses within 1 business day.